Product Designer I

Job Title : Product Designer 1

Department : Design

Location : Bangalore

Who We Are

Established in 2015, ClickPost is Asia's largest Logistics Intelligence Platform, working with companies such as Walmart, Nykaa, Meesho, Adidas etc. to help them improve post purchase customer experience. We have been profitable for the past 5 years and are backed by some of the biggest investors around and are growing 2x year on year. We are one of the rare startups working at cutting edge technology, with enormous scales and a brand name that is well respected in Indian Saas and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed have fostered a dynamic culture. With several ex-startup founders on the team, we've created a workplace that’s both engaging and rich with learning opportunities.

Role Summary:

• A Product Designer-I drives meaningful user experiences by crafting intuitive, visually engaging, and functional designs that align with business goals and address user needs effectively.
• This role is pivotal in translating user needs and business objectives into actionable design solutions, fostering collaboration across teams, and ensuring the delivery of impactful products that drive user satisfaction, enhance brand identity, and contribute directly to the company's growth and success.

Within

1 month you will be:

• Fully onboarded with a clear understanding of the company's vision, products, and design systems.
• Familiar with team processes, workflows, and key stakeholders.
• Actively contributing to ongoing projects by delivering well-defined design components and supporting immediate team needs.

3 months you will be:

• Taking ownership of small-to-medium design initiatives, from research and ideation to execution and iteration.
• Collaborating effectively across cross-functional teams to deliver impactful user experiences.
• Contributing to the evolution of the design system, ensuring consistency and scalability across products.

6 months you will be:

• Leading end-to-end design efforts for significant product features or enhancements.
• Driving user-centric solutions through data-informed decisions and usability testing.
• Mentoring junior team members and proactively shaping the team’s design culture while delivering measurable business impact through your work.

Tech Stack/Tools We Work On:

Figma, Figjam, Jira, Slack, Google suite, Hotjar

Why Join ClickPost’s Design Team?

• Drive Impact: Shape solutions that power top e-commerce and logistics brands worldwide.
• Innovate Daily: Tackle real-world challenges in one of the fastest-growing and high-impact domains, where design isn’t just about aesthetics but about driving business-critical outcomes.
• Thriving Design Culture: We foster a collaborative, supportive, and learning-oriented environment where creativity thrives, feedback fuels growth, and designers are encouraged to challenge the status quo.
• Prestigious Clients and Global Reach: Work with some of the largest e-commerce and logistics companies, contributing to solutions that serve millions of users globally.

You are someone who we can count on to

Own:

• Design user-friendly workflows, interfaces, and experiences that align with business goals and user needs.
• Lead the creation of wireframes, prototypes, and final design assets for usability testing and development.
• Ensure consistency and scalability in design outputs, contributing to the evolution of the design system.
• Document design decisions clearly and effectively communicate them to stakeholders.

Learn:

• Participate in user research activities, synthesize findings, and use them to improve designs.
• Learn and adopt best practices for usability testing and iterate based on feedback.
• Deepen your understanding of cross-functional collaboration, working closely with engineers and product managers to refine solutions.

Improve:

• Continuously enhance the usability of designs by incorporating feedback from usability testing and user research.
• Contribute to refining design processes, ensuring alignment with business goals while maintaining user-centered approaches.
• Drive the accessibility and scalability of designs, ensuring they meet the needs of diverse users and future growth.

What you will need to crack this role?

Must-Haves:

• 2-3 years of experience in Product Design, with a strong foundation in the end-to-end design process.
• Proficiency in design and research tools such as Figma, UserTesting, and Google Analytics.
• A strong portfolio that demonstrates your design process, showcasing a user-centered approach and problem-solving abilities.
• Solid understanding of User Experience principles (Research and Design) and how to apply them throughout the design process.
• Excellent communication and documentation skills, with the ability to clearly articulate design decisions to both technical and non-technical stakeholders.
• Strong collaboration skills and the ability to work effectively in cross-functional teams (Product, Engineering, etc.).
• Familiarity with design systems and accessibility standards, ensuring designs are inclusive and scalable.
• Exposure to usability testing and leveraging data-driven design decisions to iterate and improve user experiences.
• Willingness to learn and adapt in a fast-paced, evolving environment.
• Experience working on B2B products or in logistics, supply chain, or SaaS domains, understanding the unique challenges of these industries.

Good-to-Haves:

• Basic understanding of front-end development principles (HTML, CSS) to better collaborate with developers on design implementation.